Customer Service Representative

WE ARE LOOKING FOR:  Customer Service Representative

The Customer Service Representative is responsible to help perma USA customers with their orders. This includes basic information about products and services, as well as questions and complaints. This role works promptly to satisfy customer needs by communicating with customers through various channels. Customer Service Representatives process orders and requests while maintaining a positive, empathetic, and professional attitude toward customers at all times. They actively listen to customers and develop creative solutions in case of issues or complaints. At perma USA, the Customer Service Representative maintains customer records by updating account information and maintains financial accounts by processing customer adjustments.

ROLE TIME ALLOCATION:  Full Time Equivalent (FTE)

LOCATION:  Charlotte, NC