We are proud to announce our official ISO 9001:2015 certification. The certification is a significant milestone in our commitment to quality, customer and employee satisfaction, and continuous improvement. This globally recognized standard affirms that perma USA has successfully implemented a quality management system that meets all requirements set forth by the International Organization for Standardization.
Execute with Excellence
The certification project began in March 2024, driven by a strategic vision to enhance customer experience, meet market demands, and position the company for sustainable growth. With ISO 9001:2015 now in place, perma USA is better equipped to deliver consistent, high-quality products and services, while maintaining compliance with industry regulations and proactively managing risks.
Our customers will immediately benefit from the changes brought about by the certification. By integrating customer feedback into actionable improvements, perma USA has already reduced quality-related complaints by more than 50%. Standardized processes ensure a seamless, reliable experience for clients, reinforcing the company’s dedication to excellence and responsiveness.
Throughout the certification journey, we have gained valuable insights into the power of structured systems and documentation. The transition from relying on tacit knowledge to executing with precision and clarity has reshaped the company’s operational mindset. The emphasis on proper documentation, covering procedures, work instructions, and records has laid a foundation for long-term success and scalability.
Teamwork That Made It Possible
The achievement was made possible by the dedication of our perma USA team. Their openness to change and ability to quickly grasp the principles of quality management were instrumental in the successful audit and implementation. The project not only strengthened internal collaboration but also fostered a culture of continuous improvement.
With ISO 9001:2015 certification now secured, we are setting its sights on additional certifications to continuously improve customer satisfaction and employee experience. We are committed to execute with excellence today and in the future.
