THE ROLE
We are seeking a strategic, customer-focused Key Account Manager to develop and grow relationships with key accounts, OEMs, channel partners, private labels, and industrial end users. The role serves as a trusted advisor, identifies expansion opportunities, and coordinates cross-functional resources to turn complex customer needs into measurable business outcomes.
KEY RESPONSIBILITIES
· Develop and execute strategic account plans that expand revenue, margin, retention, and share of wallet.
· Build relationships with executives, procurement, engineering, maintenance, and operational stakeholders.
· Lead consultative discovery and position solutions around reliability, productivity, safety, and total business value.
· Manage complex opportunities from qualification through negotiation, implementation, and account expansion.
· Conduct executive business reviews and maintain clear customer growth plans, commitments, and action items.
· Coordinate sales, technical, service, marketing, and leadership resources without direct authority.
· Maintain accurate CRM activity, pipeline, forecasts, close dates, opportunity values, and account documentation.
· Monitor market trends, customer needs, and competitor activity to support strategic partnerships and growth initiatives.
QUALIFICATIONS
1. Large Account Management
· Account strategy: Builds multi-year growth plans, stakeholder maps, executive sponsorship, and expansion strategies.
· Customer development: Identifies opportunities across facilities, business units, applications, and partner networks.
· Business reviews: Leads effective QBRs and maintains alignment on customer priorities and commitments.
2. Solution-Based Selling
· Consultative discovery: Uncovers operational and business challenges across multiple stakeholder groups.
· Value selling: Connects solutions to reliability, safety, productivity, cost savings, and measurable outcomes.
· Commercial execution: Develops proposals, supports negotiations, and advances complex opportunities to close.
3. Executive Presence & Communication
· Executive engagement: Communicates with confidence, credibility, and clarity in senior-level meetings.
· Strategic communication: Adapts technical and commercial messages for executive, procurement, engineering, and maintenance audiences.
· Presentation skills: Delivers compelling account reviews, recommendations, training, and customer presentations.
4. Influence & Cross-Functional Leadership
· Influence without authority: Builds consensus and drives action across internal teams, partners, and customer stakeholders.
· Collaboration: Aligns sales, technical, service, marketing, operations, and leadership resources around customer objectives.
· Relationship management: Navigates OEM, distributor, partner, and end-user relationships effectively.
5. Preferred Experience
· Proven success managing and growing large, complex B2B accounts.
· Experience in strategic account management, enterprise sales, business development, or a related industrial role.
· Strong commercial judgment, negotiation skills, CRM discipline, and willingness to travel for customer and industry engagements.
WHAT'S IN IT FOR YOU
Enjoy a strong base salary with uncapped bonus potential, laptop, and phone. Benefits include competitive health coverage, a 401(k) with match, profit-sharing, and generous PTO. Join a financially stable, globally active company where you can grow strategic customer relationships and make an impact with industry-leading products and partnerships.
ABOUT THE COMPANY
perma stands for innovative and creative solutions in lubrication technology. perma, a German-based manufacturer of single- and multi-point lubrication systems, serves various industries worldwide. In 2024, perma opened a new headquarters in Charlotte, North Carolina. This state-of-the-art, 40,000 square foot campus reflects perma’s commitment to innovation and growth, enhancing operational capabilities and streamlining order processing and delivery.